In-Patient Unit

Your care plan is regularly updated by our nursing staff throughout your stay. Relevant information will be shared with other members of the hospice team, e.g. doctors, nurses, occupational therapist, physiotherapist, social worker, complementary therapist, chaplains, pharmacist and dietitian.

You will be shown to your bed and given time to settle onto the ward.

Your family or carer may accompany you if you wish. Once you are settled you will be assessed by a doctor, advanced nurse practitioner or nurse. They will discuss with you your needs and concerns and answer any questions you may have.

You will meet members of the team and be given the opportunity to discuss the initial planning of your care with both medical and nursing staff. If you wish, your family may be present during this time, or if not, they may discuss any issue with staff later with your consent.

Visitors are welcome to make drinks in the kitchen located in the middle of the In-patient Unit. Unfortunately, we are not able to provide meals for visitors but our on-site café Caffi Cwtch is open between 10am – 4pm Monday to Saturday. We can also provide information if required on local cafes/restaurants or supermarkets. Our donations towards the cost of providing tea and coffee etc are gratefully received. Please avoid making drinks when patient meals are being served.

The hospice operates a policy of open visiting dependant on patient wishes and current condition; restrictions to immediate family only may be applied in some circumstances. The suitability of times and duration of visits may therefore change. Please phone the hospice on 01978 316800 prior to arrival to check if it is appropriate to visit to avoid unnecessary journeys.

The hospice has facilities for family members to stay with patients on the In-patient unit, this service is available at the discretion of the nurse in charge and is limited to families who have been advised to stay close at hand. Information on accommodation locally is available from the hospice.

We welcome compliments or complaints about the services we provide to patients and families. Comment sheets and information about our complaints policy and procedure can be found in the information folders at each bedside. The hospice participates in the I want great care national audit of patient and carer satisfaction.

Some people will come to Nightingale House Hospice to die, however patients come for other reasons. For example, a period of assessment, symptom management such as pain and nausea and for support for themselves and their families for psychological distress.

Duration of stay is based on an individual’s assessment and their needs, however we are not a long stay care environment.

Where possible we support/co-ordinate safe discharges to a patient’s preferred place of care.